Popular Frequently Asked Questions
How do I cancel my order and get a refund?
This depends on the cancellation policy of the activity you booked.
Free Cancellation
You can cancel your order yourself before the specified time listed in the cancellation policy by following these steps:
- Go to the Wanner Travel order page
- Find the order you want to cancel and click "Request Refund"
- Select the refund reason and quantity, then click "Next"
Conditional Cancellation
Please check the cancellation policy listed on the activity page for detailed information. If you want to request a refund, please contact us through online customer service (Go to order page > Select order > Click "Online Consultation" icon).
Non-refundable
Sorry, this activity cannot be cancelled or refunded.
How do I log into my Wanner Travel account?
Steps to log into your Wanner Travel account:
- Click the "Login" button in the top right corner of the page
- Enter your email address
- Click the "Continue" button
- Enter your password to complete login
How long after booking will I receive the voucher?
Voucher delivery time depends on product type:
- Instant confirmation products: Sent immediately after successful booking
- Hotel bookings: Usually sent within 24 hours
- Flight bookings: Sent after successful ticket issuance
- Event tickets: Sent in advance according to event time
Can I book for family and friends?
Yes, you can book for family and friends:
- Fill in their personal information when booking
- Ensure names match exactly with ID documents
- Can add multiple traveler information
- Support choosing different packages for different travelers
